1. General

Where can I buy Health Matters Shop products?

The full range of Health Matters Shop products is available from us directly at www.healthmattersshop.com. We ship in most countries of Europe with love, so you can place your confidence in us! 

How do I open an account with Health Matters Shop?

Simply click on Register on the top right of this page. Fill out some details about yourself and you’re ready to go! You will be sent a welcome email after successfully registering with us. Let us say - Welcome to Health Matters Shop!

I have forgotten my password - what should I do?

The quickest way to retrieve your password is online. Simply go to the account page and click the  'forgotten password' link and enter your email address. We will send you a link to reset your password.

Do I need to open an account to place an order online?

No, you don’t. You can place an order as normal and check out as a guest. However, if you create an account, you will find it much quicker to check out in the future. We don’t store your card information, but we will store all your addresses, so that you will not need to fill them out each time you order with us.

 

I have a query regarding my Health Matters Shop order and/or account. Who should I speak to?

For all enquiries, please get in touch with our helpful Customer Service team. You can either call during our opening hours or drop us an email or send us a message in our chat. Our team will reach back as soon as possible. 

 

2. Orders

Does Health Matters Shop ship to multiple addresses?

We ship to one address per order, so if you need to send to multiple addresses, please place a separate order per address. Shipping charges will apply to each order.

What packaging will my order be shipped in?

We will use either entirely recycled mailers or cardboard boxes depending on your items. We use sustainable packaging to reduce our carbon footprint.

 

Can I make my order 100% Carbon neutral?

For every one of our amazing items that ships, you can now offset the carbon footprint with a positive environmental impact. That means the emissions from manufacturing and shipping your favorite Health Matters Shop products can be made 100% carbon neutral! 

 

How do I do this?

Now, each time someone checks the carbon neutral box at Health Matters Shop, we will automatically purchase verified emissions reductions, more commonly known as “offsets” through our friends at EcoCart. These purchases support environmental projects, like wind and solar farms that create clean energy, or protecting trees that would otherwise be cut down so that they can continue to absorb carbon from the air. On top of it, we make sure that these projects are doing some extra good like protecting animals or supporting underserved communities.

I ordered an item from the sale, but you have sold out. Can I put it on back order?

Please note sale stock is limited and cannot be back ordered. Sometimes products which are out of stock can pass through the checkout. In this case, all the out of stock items will be cancelled from your order and refunded via the same payment method used. We will endeavour to get in touch via email as soon as possible to advise if anything on your order has been cancelled due to availability. Unfortunately, we are unable to offer alternatives.

3. Delivery

How long will delivery take?

Delivery will vary from 1 working day to 10 depending on the delivery country as well as the service you select. For more information, please view our Delivery & Shipping page.

 

What happens if my order gets stuck in customs?

If your order is taking longer than normal to clear customs, rest assured that our team will be tracking it every step of the way and will help you liaise with our couriers. Where possible, we will also pass direct contact information to you as it is often easier to sort out the delay locally.

4. Returns

What is Health Matters Shop refund policy?

You can return the products in original packing and state for free within 14 days.
(UK, France, Germany, Luxembourg, Belgium, and the Netherlands)

 

Other parts of our beautiful planet:

To keep the impact on nature as small as possible, we charge a small amount of 5 euros. Returns are automatically credited from the return amount.

What if you are not sure, your product can be returned?

Please contact us if you are unsure about our returns process.

You can find more information on our Orders & Returns page.

 

Why won’t you accept free returns everywhere?

Health Matters Shop consistently strives to be a better, stronger, kinder company and be more conscious of our actions and our global impact. We therefore do not offer free returns.

Our reason is simple. We ask our valued customers to place their orders consciously. We want you to buy the right item to help minimize environmental impact of today's unconscious Buy and Return Shopping.

 

5. Payment

Which payment methods does Health Matters Shop accept?

We accept payments by PayPal, Health Matters Shop gift cards and the following cards: Visa, Mastercard, Maestro and American Express, 50+ methods which you will be offered on the basis of the country you are in.

 

When will I be charged for my order?

All orders are charged at point of sale. This means we debit your card or you send us a PayPal payment for the full amount of the order as soon as you complete your order.

 

What currencies can I pay in?

We use euro as the currency. 

 

6. Discounts

Where do I apply a discount code?

You can apply your discount code on your basket page. Please remember to do this before going through the checkout process.

Can I apply a discount code to a past purchase?

No, we are unable to apply promotional codes and discounts to past purchases.

I am a qualified yoga teacher, can I have a discount?

Yes, yoga teachers and trainee teachers qualify for generous discounts, regardless of how much you spend or the number of items in your order.  

Just send us an email.

Do you offer wholesale discounts?

Oh yes! We aim to offer you the best prices for all your yoga kit.  For excellent value mats and props, you can bulk buy boxes directly. For more information please send to namaste@healthmattersshop.com

Where can I find Health Matters Shop Discount Codes?

To be the first to know about any exclusive offers we're running, as well as new product launches and other updates, please sign up for our newsletter.

7. Other

I would like to supply goods to Health Matters Shop How do I contact the Buying department?

We are always looking to expand our product range and would love to hear from you. Please send us an email to our Purchasing team with some images, a description about your product and pricing indication for us to review.

How do I unsubscribe from your newsletters?

Simply click on the unsubscribe link in the footer of an email you receive, alternatively you can email our marketing team who will manually remove your email address from the mailing list.

I have a question that is not answered here. Will you answer it?

Of course! Please email namaste@healthmattersshop.com. We will reply on your email as soon as possible.